Payment, other systems temporarily unavailable this weekend
Our online and phone payment systems will be temporarily unavailable from Thursday, January 30, 2025 at 5 p.m. PST to Sunday, February 2, 2025 at noon PST due to a scheduled system upgrade. Learn More
Information on Cal Water’s emergency preparedness & LA fire relief efforts
Our thoughts remain with everyone who has been affected by the wildfires devastating parts of the Los Angeles area and the firefighters battling the fires. In the wake of this tragedy and news about water availability during the firefight, we have received numerous inquiries on the state of the water system in the communities we serve. Learn More
Cal Water is undertaking several water infrastructure upgrades that will improve water supply reliability and fire protection throughout Stockton. The projects include installation of more than 15,000 feet of new...
Cal Water’s Stockton District was formed in 1927 with the purchase of the water system from Pacific Gas and Electric Company. To meet the needs of our customers, we use a combination of local groundwater and water purchased from the Stockton East Water District, which is imported from the New Melones and New Hogan Reservoirs. The Stockton system includes 23 wells, 17 booster pumps, and 12 storage tanks.
Closest Western Union Pay Stations
In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.
Closest Western Union Pay Stations
Business
Address
City
ZIP
Blomberg & Griffin
1013 N California St
Stockton
95202
City Pay Point Plus
2650 Monte Diablo Ave Ste 2
Stockton
95203
San Joaquin Mart
502 S San Joaquin St
Stockton
95203
May's
2710 Country Club Blvd
Stockton
95204
Safeway #1769
2808 Country Club Blvd
Stockton
95204
Walgreens #2680
15 W Harding Way
Stockton
95204
CA Check Cashing #647
678 N Wilson Way Ste 39
Stockton
95205
CA Check Cashing #650
2638 Waterloo Rd
Stockton
95205
La Superior Mercados
3310 E Main St
Stockton
95205
La Superior Waterloo
1536 Waterloo Rd
Stockton
95205
Rite Aid #5996
1050 N Wilson Way
Stockton
95205
Rite Aid #5996
1050 N Wilson Way
Stockton
95205
Walgreens #12549
2040 E Mariposa Rd
Stockton
95205
Walgreens #13984
1528 E Fremont St
Stockton
95205
Ben's Market
845 S Lincoln St
Stockton
95206
CA Check Cashing #665
353 W Dr Mlk Jr Blvd Ste A
Stockton
95206
Los Primos Market
348 E Dr Martin Luther King Jr Blvd
Stockton
95206
Rancho San Miguel #21
1409 S Airport Way
Stockton
95206
Advance America #05003
4663 Pacific Ave Ste C
Stockton
95207
CA Check Cashing #646
6231 Pacific Ave
Stockton
95207
Rite Aid #5998
6455 Pacific Ave
Stockton
95207
Rite Aid #5998
6455 Pacific Ave
Stockton
95207
Safeway #2707
6445 Pacific Ave
Stockton
95207
Walgreens #15398
660 W March Ln
Stockton
95207
Advance America #05031
1821 E Hammer Lane
Stockton
95210
Rite Aid #6510
4774 West Ln
Stockton
95210
Rite Aid #6510
4774 West Ln
Stockton
95210
Walgreens #10482
7850 West Ln
Stockton
95210
Walgreens #2770
7929 Lower Sacramento Rd
Stockton
95210
Walmart #003022
1189 E March Ln
Stockton
95210
Winco Foods #10
5110 Montauban Ave
Stockton
95210
Frequently Asked Questions
How do I read my bill?
Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
1
Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2
Billing date: Date your bill was printed
3
Contact information: Your local Cal Water Customer Center
4
Customer messages: Where important messages will appear
5
Summary of your account information
6
Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7
Payment received: Payments applied to your account since your last bill
8
Current charges: Amount due from current billing period (flat or metered as applicable)
9
Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10
Additional customer messages
11
Summary: Overview of your current bill, including the amount due
12
Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13
Portion of bill to return your payment (unless enrolled in automatic payment)
14
Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Customer messages: Where additional important messages will appear
16
Service address: Address of service location
17
Service dates: Beginning and end of the billing period for water service
18
Service charge: Monthly charge based upon the size of your water meter (if applicable)
19
Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20
WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21
CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22
Other charges and credits
23
Public Purpose Program fees
24
Subtotal for this service
25
Drought water budget: Summary of your current usage as it compares to your water budget
26
Water services detail: Graph of your consumption history for the past 13 months
27
Meter and reading information: Details of when your meter was read and what the reading was
28
Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
