Customer Care
How Do I Use Walmart Bill Pay?
Customers who want to pay their bill in person can do so at any Walmart location using Walmart Bill Pay. Walmart Bill Pay is available during Walmart’s normal business hours, and even if you pay your bill at night or on the weekend, your payment will be credited to your account immediately.
Using Walmart Bill Pay is easy. To pay your Cal Water bill:
- Go to any Walmart MoneyCenter or Customer Service Desk during normal business hours.
- Let the Walmart associate know that you want to pay your Cal Water bill with Walmart Bill Pay using WMBP as the payment provider.
- Provide your Cal Water account number.
- Tell the associate how much you would like to pay and pay your bill using either cash or a debit card. (A transaction limit of $1,500 applies.)
- Receive your receipt.
You can find your nearest Walmart using the Walmart store finder.
How do I prepare for a planned water outage?
In advance of the work being done, you may wish to fill a few sanitary containers and pitchers with water for drinking purposes. Filling a bucket or your bathtub with water can be useful for household purposes such as toilet flushing. After this work has been completed and water service has been restored to your home, as a precaution we advise before using water inside, please run your outside hose bib until the water is clear. This is to prevent any discolored water from entering your faucets and fixtures and to evacuate air from your service line.
How do I read my bill?
Cal Water’s bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
| 1 | Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined) |
| 2 | Billing date: Date your bill was printed |
| 3 | Contact information: Your local Cal Water Customer Center |
| 4 | Customer messages: Where important messages will appear |
| 5 | Summary of your account information |
| 6 | Prior balance: Previous balance; includes any unpaid balance; due upon receipt |
| 7 | Payment received: Payments applied to your account since your last bill |
| 8 | Current charges: Amount due from current billing period (flat or metered as applicable) |
| 9 | Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days) |
| 10 | Additional customer messages |
| 11 | Summary: Overview of your current bill, including the amount due |
| 12 | Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account |
| 13 | Portion of bill to return your payment (unless enrolled in automatic payment) |
| 14 | Billing address: Address to which your bill is sent (this may be different than the service address) |
| Customer messages: Where additional important messages will appear | |
| 16 | Service address: Address of service location |
| 17 | Service dates: Beginning and end of the billing period for water service |
| 18 | Service charge: Monthly charge based upon the size of your water meter (if applicable) |
| 19 | Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable) |
| 20 | WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system |
| 21 | CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight. |
| 22 | Other charges and credits |
| 23 | Public Purpose Program fees |
| 24 | Subtotal for this service |
| 25 | Drought water budget: Summary of your current usage as it compares to your water budget |
| 26 | Water services detail: Graph of your consumption history for the past 13 months |
| 27 | Meter and reading information: Details of when your meter was read and what the reading was |
| 28 | Additional services detail: Insurance and other optional services, or city services |
What is a CCF?
A CCF is 748 gallons (one-hundred cubic-feet) of water. This is the unit of measure used on your water bill.
What is a kilogallon?
A kilogallon is 1,000 gallons.
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What do I do if I have billing questions?
Use the Contact Us page to either send Customer Service an e-mail or find the phone number of your local Customer Center.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
