| Address | Hours |
|---|---|
| 2632 West 237th Street Torrance, CA 90505 |
Mon. to Fri. 7:00 a.m. to 7:00 p.m. Contact us via email |
In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
| District Manager |
|---|
| Ralph Felix |
| Main Contact | After-Hours Contact |
|---|---|
| (310) 257-1400 | (310) 257-1400 |
Rancho Dominguez News
Infrastructure Improvements
Infrastructure improvement project coming in Torrance
Rancho Dominguez Resources
- RD Water Quality Reports
- RD Rates and Tariffs
- 2020 Urban Water Management Plans
- Disconnection Policy Due to Non-Payment
- Customer Assistance Program (CAP)
- Commercial/Industrial Service Application (Opens in a new tab)
- Hawthorne Senior Discount Application (Opens in a new tab)
- Rancho Palos Verdes Community Update Center
Cal Water’s Rancho Dominguez District
Serving Carson, Compton, Dominguez, Harbor City, Hawthorne, Hermosa Beach, Lomita, Palos Verdes Peninsula, Rancho Dominguez, Redondo Beach, Rolling Hills, Torrance, and West Basin
Our Water Systems
Dominguez
Cal Water has provided high-quality water utility services in the Dominguez area since 2000. Cal Water serves most of the City of Carson and portions of Long Beach, Torrance, Compton, and unincorporated areas in Los Angeles County. To meet our customers’ needs, we use a combination of local groundwater and surface water purchased from Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The Dominguez water system currently includes 374 miles of pipeline, nine active wells, 12 storage tanks, and seven MWD connections.
City of Hawthorne
Cal Water began operating the City of Hawthorne water system in 1996, when we entered into a 15-year lease agreement with the city. We were selected again by the City of Hawthorne in 2012 to operate the system for another 15-year term. Water is supplied to Hawthorne customers from one groundwater well and with purchased surface water obtained by the Metropolitan Water District of Southern California (MWD) from the Colorado River and the State Water Project in northern California. The Hawthorne system is comprised of one groundwater well, two MWD connections, six reservoirs, and four booster pump stations. Cal Water proactively maintains and upgrades our facilities to provide a reliable, high-quality supply.
Palos Verdes Peninsula
Cal Water has provided high-quality water utility services in the Palos Verdes area since 1970, and currently serves customers in the cities of Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, and a portion of Lomita. To meet our customers’ needs, we purchase surface water from Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California.
Hermosa-Redondo
Cal Water has provided high-quality water utility services in the Hermosa-Redondo area since 1927. The Hermosa-Redondo system serves customers in the cities of Hermosa Beach, Redondo Beach, and portions of Torrance. To meet our customers’ needs, we use a combination of local groundwater and surface water purchased from Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California.
The Hermosa-Redondo water system currently includes 212 miles of pipeline, 17 storage tanks, four MWD connections, and well-head treatment facilities at two active wells, which remove iron and manganese from groundwater.
Frequently Asked Questions
How do I read my bill?
Cal Water’s bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
| 1 | Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined) |
| 2 | Billing date: Date your bill was printed |
| 3 | Contact information: Your local Cal Water Customer Center |
| 4 | Customer messages: Where important messages will appear |
| 5 | Summary of your account information |
| 6 | Prior balance: Previous balance; includes any unpaid balance; due upon receipt |
| 7 | Payment received: Payments applied to your account since your last bill |
| 8 | Current charges: Amount due from current billing period (flat or metered as applicable) |
| 9 | Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days) |
| 10 | Additional customer messages |
| 11 | Summary: Overview of your current bill, including the amount due |
| 12 | Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account |
| 13 | Portion of bill to return your payment (unless enrolled in automatic payment) |
| 14 | Billing address: Address to which your bill is sent (this may be different than the service address) |
| Customer messages: Where additional important messages will appear | |
| 16 | Service address: Address of service location |
| 17 | Service dates: Beginning and end of the billing period for water service |
| 18 | Service charge: Monthly charge based upon the size of your water meter (if applicable) |
| 19 | Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable) |
| 20 | WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system |
| 21 | CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight. |
| 22 | Other charges and credits |
| 23 | Public Purpose Program fees |
| 24 | Subtotal for this service |
| 25 | Drought water budget: Summary of your current usage as it compares to your water budget |
| 26 | Water services detail: Graph of your consumption history for the past 13 months |
| 27 | Meter and reading information: Details of when your meter was read and what the reading was |
| 28 | Additional services detail: Insurance and other optional services, or city services |
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service
P.O. Box 7229
San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
