Payment, other systems temporarily unavailable this weekend
Our online and phone payment systems will be temporarily unavailable from Thursday, January 30, 2025 at 5 p.m. PST to Sunday, February 2, 2025 at noon PST due to a scheduled system upgrade. Learn More
Information on Cal Water’s emergency preparedness & LA fire relief efforts
Our thoughts remain with everyone who has been affected by the wildfires devastating parts of the Los Angeles area and the firefighters battling the fires. In the wake of this tragedy and news about water availability during the firefight, we have received numerous inquiries on the state of the water system in the communities we serve. Learn More
Chico Addresses and Hours
Address
Hours
2222 Dr. Martin Luther King Jr. ParkwayChico, CA 95928
On Monday, June 24, Cal Water is scheduled to begin work on a water infrastructure upgrade that will improve water supply reliability and fire protection in central Chico. The project...
Cal Water has begun work on a water infrastructure upgrade that will improve water supply reliability and fire protection in northwest Chico. The project, which will include installation of about...
Cal Water’s Chico District was formed in 1926 with the purchase of the Chico Water Supply Company, Chico-Vecino Water Company, and the C.C. White Water Company. We began serving Hamilton City in 1962. Our company-wide water quality assurance program includes vigilant monitoring throughout our systems and testing at our state-of-the-art laboratory.
Our Water Systems
Chico
To meet the needs of our Chico customers, we utilize 68 wells to pump an average of 27 million gallons of groundwater per day, which is delivered through 373 miles of pipeline, eight storage tanks, and nine booster pumps.
Hamilton City
Cal Water has provided high-quality water utility services in the Hamilton City area since 1962. To meet the needs of our Hamilton City customers, we utilize three wells to pump an average of 0.56 million gallons of groundwater per day, which is delivered through 7.7 miles of pipeline.
Closest Western Union Pay Stations
In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.
Closest Western Union Pay Stations
Business
Address
City
ZIP
Advance America #01030
216 W E Ave Ste A
Chico
95926
CA Check Cashing #663
1456 Mangrove Ave
Chico
95926
Cash 1 #868
809 Oroville Ave
Chico
95926
Rite Aid #6087
650 Mangrove Ave
Chico
95926
Rite Aid #6087
650 Mangrove Ave
Chico
95926
Rite Aid #6094
220 W East Ave
Chico
95926
Rite Aid #6094
220 W East Ave
Chico
95926
Safeway #0256
1016 W Sacramento Ave
Chico
95926
Safeway #1125
1366 East Ave
Chico
95926
Safeway #1651
720 Mangrove Ave
Chico
95926
Self Help Federal Credit Union
2201 Pillsbury Rd Ste 192
Chico
95926
Walgreens #13000
860 East Ave
Chico
95926
Walgreens #5207
1042 Nord Ave
Chico
95926
Walmart #002044
2044 Forest Ave
Chico
95928
Winco Foods #25
2060 E 20Th St
Chico
95928
Hamilton Gas & Food
601 6th St
Hamilton City
95951
Frequently Asked Questions
How do I read my bill?
Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
1
Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2
Billing date: Date your bill was printed
3
Contact information: Your local Cal Water Customer Center
4
Customer messages: Where important messages will appear
5
Summary of your account information
6
Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7
Payment received: Payments applied to your account since your last bill
8
Current charges: Amount due from current billing period (flat or metered as applicable)
9
Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10
Additional customer messages
11
Summary: Overview of your current bill, including the amount due
12
Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13
Portion of bill to return your payment (unless enrolled in automatic payment)
14
Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Customer messages: Where additional important messages will appear
16
Service address: Address of service location
17
Service dates: Beginning and end of the billing period for water service
18
Service charge: Monthly charge based upon the size of your water meter (if applicable)
19
Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20
WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21
CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22
Other charges and credits
23
Public Purpose Program fees
24
Subtotal for this service
25
Drought water budget: Summary of your current usage as it compares to your water budget
26
Water services detail: Graph of your consumption history for the past 13 months
27
Meter and reading information: Details of when your meter was read and what the reading was
28
Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
