| Address | Hours |
|---|---|
| 5015 West Avenue L-14 Unit 2 Quartz Hill, CA 93536 |
Mon. to Fri. 7:00 a.m. to 7:00 p.m. Contact us via email |
In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
| Local Manager |
|---|
| Kellen Boyce |
| Main Contact | After-Hours Contact |
|---|---|
| (661) 943-9001 (800) 680-1160 toll-free | (661) 943-9001 |
Antelope Valley News
Infrastructure Improvements
Antelope Valley Resources
- AV Water Quality Reports
- AV Rates and Tariffs
- 2020 Urban Water Management Plans
- Disconnection Policy Due to Non-Payment
- Customer Assistance Program (CAP) (Opens in a new tab)
Cal Water’s Antelope Valley District
Serving Fremont Valley, Grand Oaks, Lancaster, Lake Hughes, and Leona Valley
Cal Water’s Antelope Valley District was formed in 2000 with the purchase of Antelope Valley Water Company, which began serving the area in 1965. On July 1, 2007, Cal Water took over ownership of the Grand Oaks system. Previously, we served customers and maintained the Grand Oaks system through an operating contract.
We serve approximately 1,400 customer connections in our Fremont Valley, Grand Oaks, Lancaster, Lake Hughes, and Leona Valley water systems. Most of the water we provide is pumped from local aquifers by wells located throughout our service area. We also purchase water from the Antelope Valley-East Kern Water Agency, which is imported from the State Water Project in northern California.
We proactively maintain and upgrade our facilities to ensure a reliable, high-quality supply.
Our Water Systems
Fremont Valley
Two wells, one storage tank, and one booster pump.
Grand Oaks
Two wells and one storage tank.
Lake Hughes
Three active groundwater wells and two storage tanks.
Lancaster
Two active groundwater wells, three storage tanks, and two booster pumps.
Leona Valley
Two active groundwater wells are supplemented by purchased surface water imported by the Antelope Valley-East Kern Water Agency (AVEK) from the State Water Project in northern California; the system also includes six storage tanks and three booster pumps.
Frequently Asked Questions
How do I read my bill?
Cal Water’s bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
| 1 | Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined) |
| 2 | Billing date: Date your bill was printed |
| 3 | Contact information: Your local Cal Water Customer Center |
| 4 | Customer messages: Where important messages will appear |
| 5 | Summary of your account information |
| 6 | Prior balance: Previous balance; includes any unpaid balance; due upon receipt |
| 7 | Payment received: Payments applied to your account since your last bill |
| 8 | Current charges: Amount due from current billing period (flat or metered as applicable) |
| 9 | Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days) |
| 10 | Additional customer messages |
| 11 | Summary: Overview of your current bill, including the amount due |
| 12 | Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account |
| 13 | Portion of bill to return your payment (unless enrolled in automatic payment) |
| 14 | Billing address: Address to which your bill is sent (this may be different than the service address) |
| Customer messages: Where additional important messages will appear | |
| 16 | Service address: Address of service location |
| 17 | Service dates: Beginning and end of the billing period for water service |
| 18 | Service charge: Monthly charge based upon the size of your water meter (if applicable) |
| 19 | Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable) |
| 20 | WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system |
| 21 | CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight. |
| 22 | Other charges and credits |
| 23 | Public Purpose Program fees |
| 24 | Subtotal for this service |
| 25 | Drought water budget: Summary of your current usage as it compares to your water budget |
| 26 | Water services detail: Graph of your consumption history for the past 13 months |
| 27 | Meter and reading information: Details of when your meter was read and what the reading was |
| 28 | Additional services detail: Insurance and other optional services, or city services |
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service
P.O. Box 7229
San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
