Auto-Pay not processing payment for some customers

Due to a computer processing error, some Cal Water customers’ accounts were not debited for their recent water bill via their established automatic payment (AutoPay) schedule. As a result, affected customers may notice a balance on their accounts. Please be assured that we do not charge late fees, and affected customers may choose one of the following methods to bring their account current:

1. If the account is in good standing, customers can do nothing and wait for their next scheduled payment to process. Please keep in mind that the selected payment method will be debited for two months at that time.
2. Customers can make a separate payment online at https://myaccount.calwater.com/ or via phone with a local customer service representative. Find local office phone numbers at https://www.calwater.com/customercare/phone-numbers/

We are taking steps to resolve this issue prevent it from happening again and apologize for any inconvenience this may have caused. Thank you for your patience during this time.