How to Read Your Bill

Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.

A sample bill is below.

Sample Bill

	Billing date Date your bill was printed.
	Account number Your 10-digit account number, which you will keep even if you move to another location within our service areas. If you receive more than one bill from Cal Water, you will have more than one account number -- contact our Customer Center at the phone number on your bill if you would like your bills combined.
	Bill message This is where important messages will appear.
	Contact information Your local Cal Water Customer Center.
	Summary of your account information
	Current charges Amount due from current billing period (flat or metered as applicable). A detailed description of charges for city services will appear below.
	Prior balance Previous balance. Includes payments applied to your account since your last bill and any unpaid balance (due upon receipt).
	Amount due The amount that you owe, including any unpaid previous balance. Reminder: All bills due upon receipt and past due after 19 days. This sample bill is for a customer enrolled in the Automatic Payment Service (APS), so payment will be automatically applied.
	Service address Address of service location.
	Service dates The beginning and end of the billing period for water service. City services (if applicable) are billed monthly.
	Service charge Monthly charge based upon the size of your water meter (if applicable).
	Quantity charge Measured in Ccf (hundred cubic feet) (if applicable).
	Sum of California Public Utitlities Commission (CPUC) fees, surcharges, and surcredits
	Other charges and credits
	Local fee Tax we collect for city or county governments (if applicable).
	Public Purpose Program fees.
	Subtotal for this service
	Usage history (metered service only) Thirteen months of consumption history.
	Meter and reading information (if applicable)
	City services Current itemized charges for city services (if applicable).
	Portion of bill to return your payment (unless enrolled in APS)
	Bills are due upon receipt and are past due after 19 days
	Amount due. In this case, the bill will be paid with APS. If you are not enrolled in APS, this area will include APS enrollment information. To have monthly payments automatically withdrawn from your checking account, sign here and submit a voided check with your bill. You can also enroll online. (You can cancel APS at any time.)