Billing FAQs

What forms of payments does Cal Water accept?

Cal Water accepts the following forms of payment: cash, checks, money orders, credit card payments made over the phone, electronic payments made through banks or online services like those offered by Yahoo! and Microsoft, and payments made through Automatic Payment Service. Customers also have the ability to manage their accounts 24 hours a day, seven days a week, online through electronic bill presentment, payment, and document management. The online bill pay feature supports payment with a checking account or VISA credit or debit card, and customers have the capability to set up their own recurring payment options and threshold payment limits.

How do I make payments?

Customers may send payments in the mail, pay in person at our Customer Centers, sign up for Automatic Payment Service withdrawals, drop payments at designated pay stations and night boxes, pay online at www.calwater.com, or call Cal Water's toll-free payment number at 1-866-734-0743 to pay by phone. Cal Water offers a non-fee option for customers who pay by phone, use their Visa credit or debit card, or use their bank account on a single-time basis. Payments made by customers enrolled in online bill pay or Automatic Payment Service and who have recurring payments set up from their bank accounts have no processing charge.

What should I do if my bill seems higher than usual?

The most common reason for a high bill is a household leak. To find out if you have a household leak, make sure all the water inside and outside of the house has been turned off. Go out to your water meter (usually located near the street in front of the home) and check to see if any of the dials on the meter are moving. If the dials are moving, you may have a household leak. Most often, household leaks are associated with toilets or faucets. You should also check the pipe between the meter and your house, sprinkler system timer, water softener, water heater, and water filtration unit. If everything seems to be in order, or you need assistance, please call your local Cal Water office. We're here to help.

Is there a special discontinuation notification service for elderly or handicapped customers?

Yes. A special notification service is available for elderly (age 62 and over) and/or handicapped residential customers. In order to help prevent discontinuance of service should your account become delinquent for non-payment, Cal Water will provide at least 48 hours notice by telephone or visit prior to discontinuance of your service. In order to provide this service, it is essential to have in our records those residential customers who qualify as elderly or handicapped. In addition to the 48-hours notification service, a third party may be designated by the customer to receive such discontinuance notices. Eligible customers may receive a form to sign up for this notification service by contacting their local Cal Water Customer Center.